Help...

I am getting a message to enable cookies?

There are some minimum technical requirements to purchase tickets online. We recommend using Internet browser versions Microsoft Internet Explorer 6.0 or above or Mozilla Firefox 3.0 or above. The cookies in your browser should be enabled. Java Script should be enabled. You will require Adobe Reader to open the PDF of your Print-at-home tickets.

I am not being given the Wet'n'Wild member dicounted price?

You must join and be logged in with your login details as a Wet'n'Wild Member in order to access the Wet'n'Wild member discount offers. You will not be eligible for a refund if you fail to login with your Wet'n'Wild member login details.

How do I collect my tickets after purchasing online?

When purchasing tickets online you will be emailed a confirmation with a link to a PDF which contains your barcoded Print-At-Home ticket. The system issues one ticket per person. You must have access to a printer in order to print your tickets to present at the theme park or attraction. Entry will not be permitted without presentation of these tickets.

I am clicking on the Submit button on the check out page but nothing is happening?

Some fields are mandatory and you cannot proceed without this information. The error message advising the details of the problem will be displayed at the top of the page. Please complete the information and hit Submit again.

I am buying tickets as a gift. Whose information do I need to enter?

Please enter the details of the person making the purchase.

I had a problem at the end of transaction and now I don’t know if the order was successful?

Please wait one hour to receive an email with the result of your transaction. If successful, a PDF of your tickets has been sent to the nominated email address which you will need to print and present as per the instructions on the tickets.

It has been more than one hour and I still haven’t received my confirmation email?

Please check your Junk Mail folder. If still not received please contact us on the details below.

The PDF with my Print-at-Home tickets is not loading?

If you cannot view the PDF you may need to upgrade your version of Adobe Reader to the latest version. Please click on the link below and follow the directions to download Adobe Reader.

http://www.adobe.com/products/acrobat/readstep2.html

Unfortunately we cannot post tickets.

I don’t have a printer. Can I still purchase tickets online?

No, you must print the PDF of your tickets and present at the theme park or attraction for entry. If you arrive at the theme park or attraction without the PDF of your tickets you will be asked to pay for entry again at the door rate and you will not be eligible for any internet only discounts or specials).

Can I go to a park without the PDF of my tickets?

No, if you arrive at the theme park or attraction without the PDF of your tickets you will be asked to pay for entry again at the door rate (you will not be eligible for any internet only discounts or specials).

Can I go to a park with my confirmation number?

No, as the tickets have already been issued via the email confirmation. If you arrive at the theme park or attraction without the PDF of your tickets you will be asked to pay for entry again at the door rate (you will not be eligible for any internet only discounts or specials).

Can I get a refund?

Tickets purchased via the web site are non-refundable and may not be resold.

Where do I need to go with my Print-At-Home ticket purchased from the web site?

Guests with a One Day Admission tickets can take these directly to a turnstile or access control point for entry.

The Season Pass ticket allows one entry only and then you must go to Guest Services to have your Season Pass processed.